Returns & Refunds
Easy Returns, Thoughtful Support π
At Nyaimrieβ’, your satisfaction is important to us.
We want every order to feel simple, reliable, and worry-free. This policy explains how returns, exchanges, and refunds are handled.
1. Return Window
We accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, the item should be:
- Unused and in original condition
- Returned with original packaging and tags, if applicable
- Accompanied by proof of purchase, such as an order confirmation or receipt
Items that do not meet these conditions may not be approved for return.
2. How to Start a Return π¦
To request a return, please contact us first at:
Once your request is reviewed and approved, we will provide return instructions and, when applicable, a return shipping label.
Please note:
Returns sent without prior approval may not be accepted or processed.
3. Damaged, Defective, or Wrong Items
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, contact us as soon as possible. Our support team will review the issue and help arrange a suitable solution, such as a replacement or refund.
4. Items That Cannot Be Returned
For safety, hygiene, or order-specific reasons, some items may not be eligible for return, including:
- Perishable goods
- Customized or personalized products
- Gift cards
- Final sale or promotional items
If you are unsure whether your item can be returned, please contact us before sending it back.
5. Exchanges
For the fastest exchange process, we recommend returning the original item first and placing a new order for the item you prefer.
This helps ensure faster availability and smoother processing.
6. EU Customer Returns
For orders shipped to the European Union, customers may cancel or return eligible items within 14 days for any reason.
Returned items must be unused, in original condition, and include original packaging and proof of purchase.
This right applies in addition to our standard return policy.
7. Refund Process π³
After we receive and inspect your returned item, we will notify you of the refund status.
If approved:
- Refunds are issued to the original payment method
- Processing may take up to 10 business days
- Your bank or card provider may require extra time to post the refund
If more than 15 business days have passed after refund approval, please contact us at:
At Nyaimrieβ’, we aim to make every return clear, fair, and convenient β because a better home experience should feel comfortable from start to finish.